Frequently Asked Questions

  1. What is the Office of the Sport Integrity Commissioner (OSIC)?

The Office of the Sport Integrity Commissioner (OSIC) is responsible to administer the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS) using trauma-informed processes that are compassionate, efficient and provide fairness, respect and equity to all parties involved. The OSIC operates as an independent division of the Sport Dispute Resolution Centre of Canada (SDRCC). You can find more information related to the OSIC HERE.

  1. What is the UCCMS?

UCCMS stands for the Universal Code of Conduct to Prevent and Address Maltreatment in Sport (UCCMS). You can find information related to the UCCMS HERE.

  1. Why was the OSIC created?

The Government of Canada announced the creation of an independent safe sport mechanism in July 2021 as a key step in advancing a respectful sport culture that delivers quality, inclusive, accessible, welcoming and safe sport experiences. The sport community has identified a critical need to establish a centralized and fully independent mechanism to address matters under the UCCMS.

  1. How will the OSIC address the highlighted needs for an independent safe sport mechanism?

The OSIC operates independently and is designed and implemented by subject-matter experts. The OSIC centralizes services related to complaint management, referral to mental health and legal support, education, tools and resources, and compliance.

The OSIC intends to create greater consistency across sports around policies, investigations, adjudications and sanctions via centralized, bilingual, and cost-effective approach.

  1. Who can use the resources and services offered by the OSIC?

Complaint-related services of the OSIC are only available when a violation of the UCCMS is alleged against a registered participant of an OSIC Program Signatory. Sport organizations can choose to become a Program Signatory, or they may be required to sign on by a specific authority, such as their federal, provincial or territorial government. A list of OSIC Program Signatories will be made available and updated regularly on the OSIC website.

In addition to the complaint intake and management services of the OSIC, a range of education resources can be accessed via

In addition, the Canadian Sport Helpline is a free bilingual service that provides confidential and anonymous listening services for victims or witnesses of maltreatment in sport. Helpline operators can also refer users to other resources.

Canadians can access the Helpline service from 8 a.m. to 8 p.m. (ET) by email (, phone or text (1-888-837-7678).

  1. Which organizations are OSIC program signatories?

A list of Program Signatories will be published when the OSIC begins offering services on June 20, 2022 and will be updated regularly via the OSIC website.

  1. How will the OSIC address complaints under the UCCMS? 

All complaints filed with the OSIC will be addressed based on the terms of the UCCMS and the applicable OSIC policies and procedures. All complaints received will be subject to a preliminary assessment to determine whether the OSIC has jurisdiction, whether the complaint is admissible and in any case, determine the proper course of action to follow (e.g. launching an investigation, proposing What is the OSIC role vis-a-vis broader and more systemic issues within a single sport or sporting infrastructure?

As part of its mandate, and based on its policies and procedures, the OSIC has the discretionary power to initiate a Sport Environment Assessment within a specific sport organization. Unlike an investigation, which looks into maltreatment by individual participants of a Program Signatory, a Sport Environment Assessment looks into broader and more systemic issues related to the UCCMS within a single sport or sporting infrastructure. The focus of the Assessment is on prevention and improving the sport environment for current and future participants. The OSIC is empowered to undertake a Sport Environment Assessment on an ad hoc or as needed basis.

  1. What will it cost to use the OSIC services?

The following services are offered free-of-charge:

  • Access to all of the publications and tools on the website, the SDRCC online Resource Centre and the OSIC website;
  • Access to the list of accredited safe sport education and training programs (registration costs are not covered);
  • Filing a report or a complaint via the OSIC complaint intake platform (to be available when the OSIC begins its operations); and
  • Services of the Canadian Sport Helpline.

For inquiries about other services, contact us as