Process Overview 

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When a Complaint is submitted through the OSIC's secure, interactive online intake form, a case file will be opened. The OSIC will be responsible for receiving and addressing the Complaint, and will confirm receipt.

Initial Review and Preliminary Assessment

Firstly, the OSIC will review the Complaint for completeness, and ensure it has the information it needs in order to proceed. It will also review for time sensitivity, to identify whether the next steps may need to be accelerated – for instance, if provisional measures may be necessary to prevent serious risk to participants.

After the initial review, the OSIC will conduct a Preliminary Assessment of the Complaint. The purpose of the Preliminary Assessment is to assess the Complaint procedurally and determine how it should move through the process.

Considerations during the Preliminary Assessment may include, among others:

  • Is there enough information available?
  • Is there a legal duty to report to police or child protection?
  • Does the Complaint describe a potential violation of the Universal Conduct to Prevent and Address Maltreatment in Sport (UCCMS), by a respondent who is under the OSIC's authority?
  • Are provisional measures warranted?


After the Preliminary Assessment

After the Preliminary Assessment, the OSIC will determine how to proceed. For example, if the Complaint is accepted, it could be referred for an independent investigation or, if parties agree, move to mediation. If provisional measures are deemed necessary, the OSIC will make a recommendation to the Director of Sanctions and Outcomes (DSO), who is independent and has full authority to impose sanctions on participants.

If the Complaint is not admissible (generally because the OSIC does not have authority to address it), the case will be closed. If appropriate, and if the complainant agrees, the OSIC may refer the Complaint to another organization that has authority to address the matter.

Regardless of the results of the Preliminary Assessment, the OSIC will inform the complainant, and possibly others as required, of the outcome and of any relevant next steps.

If, after the Preliminary Assessment, a Complaint proceeds to an investigation, the OSIC will appoint an independent investigator to look into the situation. The independent investigator will produce a report and determine whether a violation of the UCCMS took place.

After reviewing the report, the Sport Integrity Commissioner will make a recommendation regarding its contents and recommend a sanction, if warranted. Those recommendations will be transferred to the DSO, who will consider the Commissioner's recommendation and make a decision, which could include imposing a Sanction.

If a party is unsatisfied with a decision of the DSO, they may have the right to challenge it before the Sport Dispute Resolution Centre of Canada's Safeguarding Tribunal, in accordance with Section 8 of the Canadian Sport Dispute Resolution Code.

For more information on the complaint management process, consult the OSIC's policies and procedures.